Drive Business Growth as a Strategic Operations Leader
hace 7 días
**About Us**
We're a global technology and services leader that powers the brands of the future. Our company is dedicated to helping well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
**Role Overview**
We're seeking an experienced Operations Manager to join our team in Malaga, Spain (on-site). As a key member of our team, you will drive the sales cycle, nurture client relationships, and showcase your expertise in advanced cloud technologies.
About the Job
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Operations Manager on our team, you will:
- Maintain and grow revenue of programs; responsible for profitability including revenue, margins, billing, seat utilization, and retention.
- Ensure programs have proficient training, staff development, and effective employee relation/recognition programs.
- Select, train, and develop direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement corrective actions needed to meet operational performance.
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
- Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction.
- Partner with Business Development to leverage and expand new business from clients.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies, and stay abreast of industry trends.
Your Qualifications
We're looking for individuals who are curious and willing to learn, with a natural talent to help others and go beyond expectations for our customers. To succeed in this role, you should:
- Be bilingual or proficient in English.
- Have an Associate's Degree (Preferred) with more than ten years of experience (with two to four years of Progressive Management Experience) preferred.
- Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals.
- Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback.
- Have excellent communication skills, both written and verbal.
Estimated Salary: €60,000 - €80,000 per year, depending on qualifications and experience.
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