Cloud Ambassador for Amazon Web Services

hace 3 semanas


Madrid, Madrid, España Amazon A tiempo completo

Overview

As a Cloud Support Engineer at Amazon Web Services, you will be part of a team that is shaping the future of cloud computing. You will work with customers to resolve complex technical issues and provide them with innovative solutions.

About Us

We are a group of passionate individuals who are dedicated to providing world-class support to our customers. Our team is made up of experts in cloud computing who are committed to helping our customers succeed.

Job Description

In this role, you will be responsible for:

  • Solving complex technical issues for our customers through various communication channels
  • Applying advanced troubleshooting techniques to provide tailored solutions for our customers
  • Working with our internal teams to reproduce and resolve customer issues
  • Providing feedback to our internal teams on how to improve our services
  • Driving customer communication during critical events
  • Participating in process improvement initiatives to enhance our customers' technical support experience

Required Skills and Qualifications

To be successful in this role, you will need:

  • A bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Good knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services)
  • Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
  • Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)

Benefits

We offer a competitive salary and benefits package, including:

  • $140,000 per year
  • A comprehensive health insurance plan
  • A 401(k) matching program
  • Generous paid time off
  • Opportunities for career growth and professional development

What You'll Get Out of This Job

This role offers a unique opportunity to work with cutting-edge technologies and make a real impact on our customers' success. As a Cloud Support Engineer, you will have the chance to:

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading engineers around the world
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services

Why Choose Amazon Web Services?

We are a leader in cloud computing and a pioneer in innovation. Our team is passionate about delivering exceptional support to our customers and making a positive impact on their businesses. If you're looking for a challenging and rewarding career opportunity, join us as a Cloud Support Engineer.



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