Cloud Computing Solutions Expert

hace 1 día


Madrid, Madrid, España Amazon A tiempo completo

About Us: Amazon Web Services (AWS) is the leading cloud computing technology provider. As a Cloud Support Engineer, you will be at the forefront of this transformation, assisting global companies and developers who are taking advantage of our growing list of services and features to run their mission-critical applications.

The Role: You will act as a 'Cloud Ambassador' across all AWS products, arming customers with the tools and tactics needed to get the most out of their product and support investment. This includes using groundbreaking technologies, applying advanced troubleshooting techniques, interacting with leading engineers worldwide, partnering with internal teams, and driving customer communication during critical events.

Your Expectations: Every day will bring new challenges while you learn and use cutting-edge technologies, apply expert-level problem-solving skills to provide unique solutions, collaborate with top engineers globally, leverage your extensive customer support experience to improve our services, drive projects that enhance support processes, create technical articles for the developer community, and tackle complex customer problems spanning multiple AWS services.

Why AWS Support? This is a customer-focused role where you will solve issues through various channels, including phone, email, and web/live chat. You will apply advanced troubleshooting techniques to deliver tailored solutions, drive customer interactions by understanding root causes, and work collaboratively to resolve complex issues.

What Can You Expect from a Career at AWS? You can expect a dynamic environment with opportunities to grow professionally, gain hands-on experience with industry-leading technologies, collaborate with a talented team, and contribute to the success of Amazon Web Services as a leading technology organization.

Key Responsibilities: Solving customer cases through phone, email, and web/live chat, applying advanced troubleshooting techniques, coaching/mentoring new hires, developing and presenting training materials, partnering with development teams on complex issues or contact deflection initiatives, participating in new hiring, writing tools/scripts to help the team, and working with leadership on process improvement and strategic initiatives.

About Salary: The estimated annual salary range for this position is $120,000-$150,000 based on industry standards and market conditions.



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