Cloud Support Engineer
hace 1 semana
Amazon Web Services is the market leader in cloud computing and technology. The company's Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from large and small accounts to enterprise-level customers, including public sector organizations. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting companies and developers that are leveraging a growing set of services and features to run their mission-critical applications.
About This RoleThis customer support role involves working on a broad spectrum of technical issues, applying advanced troubleshooting techniques to provide tailored solutions for our customers. As a Cloud Support Engineer, you will work with leading engineers around the world, partnering with AWS teams to help reproduce and resolve customer issues. You will also leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Key Responsibilities- Solve customer cases through various contact channels, including telephone, email, and web/live chat.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
We value diverse experiences and encourage candidates from all backgrounds to apply. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we welcome your application. At AWS, we believe that learning and being curious is in our nature. We foster a culture of inclusion that empowers us to be proud of our differences.
Benefits and Salary InformationThis role requires the flexibility to work 5 days a week, occasionally on weekends, on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. A day in the life includes learning and using groundbreaking technologies, interacting with leading engineers, and driving projects that improve support-related processes and our customers' technical support experience. The estimated salary for this role is $120,000 - $180,000 per year, based on the location in India. However, please note that the actual salary may vary based on factors such as experience and performance.
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