Cloud Ambassador
hace 2 semanas
Company Overview: Amazon Web Services (AWS) is a leading technology organization in the cloud business, empowering companies and developers worldwide to run their mission-critical applications. As a Cloud Support Associate, you will be part of this transformational technology team, assisting global customers in leveraging our growing set of services and features.
Job Description: In this role, you will act as a 'cloud ambassador,' arming our customers with the necessary tools and tactics to get the most out of their product and support investment. Your expertise will help customers navigate complex issues spanning multiple AWS services, ensuring seamless experiences and driving customer satisfaction.
Key Responsibilities:
- Leverage advanced troubleshooting techniques to provide unique solutions to our customers.
- Interact with leading engineers around the world, collaborating on complex issue resolution.
- Partner with AWS teams to improve processes, providing feedback on how to enhance customer support.
- Drive critical projects that enhance support-related processes and customer technical support experience.
- Create educational content for the developer community, including tutorials and how-to videos.
A Day in the Life: As an AWS Support Engineer, your primary responsibility will be solving customer cases through various contact channels, applying problem-solving skills to identify root causes. You may also develop training materials, work with development teams on deflection initiatives, participate in new hiring processes, or contribute to process improvement and strategic initiatives.
Why Us? At Amazon, we value talented individuals who can drive innovation and excellence. As a Cloud Support Associate, you will have opportunities to grow professionally, develop new skills, and make a significant impact on our customers' success. With competitive compensation and benefits, you'll enjoy a rewarding career in the heart of the cloud industry. The estimated salary for this role is approximately $85,000-$110,000 per year, commensurate with qualifications and experience. Come build the future with us
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