IT Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Myskysys A tiempo completo
Job Title: IT Support Engineer

At Myskysys, we are seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing high-quality technical support for all End User Computing devices, including laptops, desktops, and mobility devices, for office-based staff at our site.

Key Responsibilities:
  • Lead on the resolution of incidents, problems, and requests to achieve high standards of customer service and deliver optimum operational and business benefits.
  • Provide technical support for Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, Office 365 products, Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, and network cable patching.
  • Utilize IT tools such as SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, and Service NOW Ticketing tool to manage tickets and adhere to required SLA.
  • Perform hardware and software installation, including understanding of deployment tools like SCCM.
  • Provide end-user support, including break-fix and service requests, desktop/laptop/network printers management, and basic AV support for conference rooms and internal events.
  • Manage user data, including OneDrive and Office 365, and refresh old assets from Windows 7 to Windows 10.
  • Coordinate with vendors for hardware and spare replacement, and manage incident, service request, and asset management.
  • Work independently and in a team environment, communicating well with internal and external contacts, and providing strong customer service.
Requirements:
  • Basic experience in the IT industry.
  • Good client management and communication skills.
  • Good understanding of ITIL concept and Service Now.
  • Computer OS/peripherals troubleshooting and asset/inventory management.
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external contacts.

We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and develop in their careers. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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