Amazon Seller Support Associate

hace 1 semana

Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This position is an exciting opportunity to join Amazon's Seller Support team as a Virtual Customer Service Representative. As a key member of our global team, you will play a vital role in providing exceptional support to our sellers and vendors, ensuring a seamless customer experience.

Key Responsibilities
  • Provide prompt and efficient service to Amazon vendors and merchants, including the appropriate escalation of issues.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently, using departmental resources, policies, and procedures.
  • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  • Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
Requirements
  • Must have a home work area that is free of distractions.
  • Must not be providing dependent care during hours of scheduled work.
  • Must have (or be able to obtain) high-speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start).
  • Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline).

Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We strive to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online.

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