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Seller Support Associate
hace 2 meses
We are seeking a highly skilled and motivated Seller Support Associate to join our team at Amazon Spain Services, S.L. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service to our vendors and merchants, ensuring their needs are met and issues are resolved efficiently.
Key Responsibilities- Provide prompt and efficient service to Amazon vendors and merchants, including the appropriate escalation of vendor issues.
- Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently, using departmental resources, policies, and procedures.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and suggesting improvements.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve vendor issues and questions.
- Must have a home work area that is free of distractions.
- Must not be providing dependent care during hours of scheduled work.
- Must have (or be able to obtain) high-speed internet with up to 5Mb download and 1Mb upload (must be installed before starting).
- Must have a separate means of communication in case of emergency and/or system issues (e.g., personal cell phone or landline).
- Must be willing to adhere and uphold Amazon's policy on confidentiality.
- Valid Certificado de discapacidad (express legal provision to reserve 2%) issued by the Administration in Spain and a work fitting assessment result will be requested.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Gender Identity / Sexual Orientation. Amazon is committed to a diverse and inclusive workplace. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
