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Seller Support Associate with Bilingual Skills
hace 2 meses
Amazon Spain Services, S.L. is seeking a highly skilled and motivated Seller Support Associate to join our team. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service and technical support to our sellers and vendors.
Key Responsibilities- Customer Service: Provide prompt and efficient service to Amazon vendors and merchants, including the appropriate escalation of vendors' issues.
- Technical Support: Diagnose and resolve technical, operational, system, and process issues for sellers and vendors.
- Communication: Demonstrate effective, clear, and professional written and oral communication skills.
- Problem-Solving: Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels.
- Team Collaboration: Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Language Skills: Native or fluent Spanish and English language skills.
- Technical Skills: Proficiency with software tools and ability to navigate seller/vendor accounts.
- Communication Skills: Excellent written and oral communication skills.
- Time Management: Demonstrate excellent time-management skills and the ability to work independently.
- Confidentiality: Must be willing to adhere and uphold Amazon's policy on confidentiality.
This is a virtual position only. You must have a home work area that is free of distractions and a separate means of communication in case of emergency and/or system issues.
About Amazon Spain Services, S.L.Amazon Spain Services, S.L. is a leading e-commerce company that strives to be Earth's most customer-centric company. We are committed to a diverse and inclusive workplace and believe that employing a diverse workforce is central to our success.
