Global Operations Director
hace 4 semanas
We are seeking a highly experienced and skilled Global Chief Operating Officer to join our team at Ikono. In this role, you will be responsible for turning our company's vision into effective operational strategy, driving business growth, and ensuring operational excellence across all areas of the organization.
Key Responsibilities:
- Budget and P&L management: Own the budgets and P&L for all venues, ensuring every euro works hard to hit financial goals and keep the business thriving.
- B2B sales and revenue growth: Power up B2B sales by crafting winning revenue strategies, fine-tuning pricing, and leading teams to drive growth and build strong customer relationships.
- On-site sales: Shape on-site sales success by creating irresistible entry experiences, optimizing ticketing flow, and equipping teams with the skills to convert visitors into fans.
- Outstanding customer experience: Deliver unforgettable customer moments by setting top-notch standards, keeping venues fresh and inviting, and making every visit feel legendary.
- Employee satisfaction: Boost employee engagement by setting clear goals, fostering a high-energy culture, and uniting teams across borders to live our values daily.
- Cross-functional collaboration: Partner up across teams to align financial forecasts, supercharge sales and marketing efforts, and build a talent strategy that fuels Ikono's mission.
Requirements:
- 8+ years of experience in the retail, hospitality, restaurant, or entertainment industries, with a strong track record in driving success.
- 3+ years of regional operations experience, reporting directly to a COO or CEO, and leading teams to execute at a high level.
- Proven leadership in managing 10+ spaces and taking the lead in opening new locations, growing and scaling operations effectively.
- Fluency in English (bilingual or native proficiency) is essential to effectively manage our international, multicultural teams and lead communication across the company; proficiency in additional European languages is a bonus.
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