Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España Cpm International A tiempo completo

About the Role:

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at CPM International. As a Customer Support Specialist, you will play a critical role in ensuring the smooth operation of our services and providing exceptional customer experiences.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Meet or exceed performance metrics and targets.

Requirements:

  • Fluent level of both written and spoken Flemish.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Experience in a customer-facing role, preferably in a contact center environment.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a global company and contribute to its success.

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