Talent Development Manager
hace 3 semanas
Lead the Way in Talent Development
You have a unique opportunity to join American Express as a Talent Development Manager, where you will play a critical role in shaping the skills and knowledge of our colleagues. This is an exciting chance to work with a global team focused on delivering exceptional customer experiences.
About the Role
This position requires a highly motivated individual who is proficient in facilitation and coaching. You must be fluent in French and English, with other languages being desirable. Experience with training delivery methodologies, such as virtual classrooms and e-learning, is essential. Additionally, you should possess strong communication and interpersonal skills, with the ability to interact at all levels.
Your Responsibilities
- Design and deliver end-to-end training programs that meet the needs of our customers and business goals.
- Provide targeted coaching and on-the-job reinforcement activities to drive speed to proficiency.
- Manage colleague performance in achieving pre-defined performance goals.
- Analyze gaps in existing performance and implement learning solutions to address them.
- Maintain up-to-date knowledge of adult education trends and technologies.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 1 year of experience in a similar role, preferably with a multinational company.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
The Benefits
American Express offers a competitive salary of $120,000 per year, along with bonus incentives, comprehensive medical and dental benefits, flexible working arrangements, and generous paid parental leave policies. We also provide access to global on-site wellness centers, free counseling support, and career development opportunities.
About Us
American Express is a global leader in payments and financial services, dedicated to helping people progress in their personal and professional lives. We believe in recognizing and valuing our colleagues' contributions, leadership, and impact, and we strive to create a culture where everyone feels seen, heard, and belongs.
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