Financial Services Professional

hace 1 mes


Madrid, Madrid, España Cross Border Talents A tiempo completo

Customer Support Role Overview


We are seeking a highly skilled Customer Support Representative to join our international team at Cross Border Talents. As a key member of our team, you will be interacting with high-level clients of one of Europe's leading digital banks.


Key Responsibilities:



  • Provide customer support on banking-related issues such as account opening, password recovery, transfers, and more.
  • Manage back-office tasks including responding to emails and WhatsApp messages.
  • Promote and offer innovative banking products to clients.
  • Ensure transparency in providing information about investment products, including their purpose, features, risks, and client protection regulations.
  • Report and track any system anomalies or issues that arise.
  • Adhere to quality standards and meet sales objectives established by the organization.

Requirements:



  • Preferred qualifications in Business Administration, Mathematics, or Law
  • Proficiency in MS Office (Excel, Word, PowerPoint, Access)
  • EU ID or Spanish residence card
  • Must live in Madrid
  • German: C1 level
  • English: C1 level
  • Key Skills and Competencies:
  • Strong customer focus, empathy, and active listening skills
  • Excellent verbal and written communication skills
  • Analytical thinking and the ability to quickly learn and adapt to new information
  • Strong commercial skills and ability to build rapport with clients
  • Problem-solving capabilities
  • Teamwork and collaboration
  • Proactive and results-driven mindset
  • Ability to plan, organize, and thrive in high-pressure environments
  • Autonomy, initiative, and a 'can-do' attitude
  • Flexibility and adaptability to new technologies and evolving work environments
  • Experience: Experience in banking is an asset but not mandatory

Benefits:



  • Full-time position: 38.5 hours per week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Working hours: 2:00 p.m. to 10:00 p.m.
  • Permanent contract
  • Referral Program: Bring a friend and earn up to 2000 (dependent on the market/project).
  • 32 calendar days of annual vacation
  • Work with the largest service provider in the world
  • Genuine opportunities for career growth within the company

As a Customer Support Representative at Cross Border Talents, you will have the opportunity to work with a world-class team and develop your skills in a dynamic and challenging environment.


We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.


Join us in our mission to deliver exceptional customer service and help our clients achieve their financial goals.


Apply now and take the first step towards a rewarding career in customer support.



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