Senior Account Health Risk Specialist

hace 4 días

Barcelona, Barcelona, España Mygwork A tiempo completo

Overview: At Mygwork, we strive to be Earth's most customer-centric platform where individuals can find and discover virtually anything they want to buy online. As a Senior Account Health Risk Specialist within our Account Health Support (AHS) Team, you will act as the primary interface between our business partners and Amazon.

About the Role: The successful candidate will obsess over providing world-class support to Sellers doing business on the Amazon platform. They will rely on excellent judgement to plan and accomplish goals, working under very limited supervision of the Risk Operations Manager. Your individual problem-solving and analytical skills will be used to authenticate Sellers' complex transactions and accounts.

Main Responsibilities:

  • Gaining and maintaining a thorough understanding of Account Health Support programs and services
  • Building strong relationships with Selling Partners across the program; proactively building joint business plan action items and acting as a point of escalation for outstanding issues, questions, and concerns
  • Providing prompt and efficient education and service to Amazon Sellers, including appropriate escalation of Sellers' issues
  • Liaising with other departments as required to resolve Seller's issues and questions
  • Identifying Seller and Risk Manager success barriers, providing solutions, and driving change through business improvement initiatives

Requirements:

  • Strong investigative skills to find the root cause of metric issues and the ability to provide viable solutions to Sellers
  • Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace
  • Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue
  • Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
  • A high level of integrity and discretion to handle confidential information
  • Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
  • The ability to compose a grammatically correct, concise, and accurate written and verbal response

Salary: $80,000 - $110,000 per annum, depending on experience

  • Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Account Health Support SpecialistAbout the Role:At Engineeringuk, we are seeking a highly skilled Account Health Support Specialist to join our team in Barcelona, Spain. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.Key...

  • Risk Manager

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Risk Manager - Account Health SupportAbout the Role:We are seeking a highly skilled Risk Manager to join our Account Health Support team. As a Risk Manager, you will be responsible for identifying and mitigating risks associated with Amazon's business partners. You will work closely with cross-functional teams to develop and implement risk...

  • Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a highly skilled Account Health Support Specialist to join our team at Engineeringuk. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of our selling partners on Amazon.Key ResponsibilitiesSupport selling partners in resolving issues via phone and emailManage high...

  • Account Health Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Account Health Support SpecialistJob Summary: We are seeking an experienced Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will be responsible for providing world-class support to our sellers, ensuring they are compliant with Amazon policies, and resolving any issues that may arise.Key...

  • Amazon Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Account Health Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will be responsible for providing exceptional customer service to our sellers, ensuring they have a seamless experience on our platform.Key...

  • Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a highly skilled Account Health Support Specialist to join our team in Barcelona, Spain. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of Amazon's selling partners.Key ResponsibilitiesSupport Amazon's selling partners in resolving issues via phone and emailManage high...

  • Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Account Health Support Specialist to join our team in Barcelona, Spain. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of Amazon sellers, providing exceptional customer service and support.Key ResponsibilitiesSupport Amazon sellers in...

  • Amazon Account Health Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Account Health Support Specialist With DutchJob Summary: We are seeking a highly skilled Account Health Support Specialist to join our team in Barcelona, Spain. As an Account Health Support Specialist, you will be responsible for supporting Amazon's Selling Partners to solve any incoming issues via phone and email.Key Responsibilities:Supporting...

  • Senior Risk Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleThis is a unique opportunity to join Amazon's Account Health Support team as a Risk Manager. The ideal candidate will have a strong background in risk management, excellent problem-solving skills, and the ability to communicate complex issues to both internal and external customers.Key ResponsibilitiesGain and maintain a thorough understanding...

  • Amazon Account Health Specialist

    hace 1 mes

    Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Account Health Support SpecialistAt Amazon, we are committed to delivering exceptional customer experiences. As an Account Health Support Specialist, you will play a critical role in ensuring our Selling Partners have a seamless experience on our platform.Key Responsibilities:Support Amazon's Selling Partners in resolving incoming issues via phone...

  • Amazon Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Amazon Account Health Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.Key...

  • Amazon Account Health Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    **Job Title:** Amazon Account Health Specialist**Job Summary:** We are seeking a highly skilled Account Health Support Specialist to join our team in Barcelona, Spain. As a key member of our Account Health Support team, you will be responsible for providing world-class support to Sellers selling on the Amazon platform. **Responsibilities:**• Provide...

  • Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job SummaryWe are seeking a highly skilled Account Health Support Specialist to join our team at Engineeringuk. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.Key ResponsibilitiesSupport Selling Partners to resolve incoming issues via...

  • Account Health Support Specialist with Multilingual Expertise

    hace 4 semanas

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Account Health Support Specialist Job DescriptionAt Engineeringuk, we are seeking a highly skilled Account Health Support Specialist to join our team. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of our Amazon sellers.Key Responsibilities:Support sellers in resolving account health-related...

  • Amazon Account Health Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role: We are seeking a highly skilled Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of Amazon's selling partners. Your primary responsibility will be to provide exceptional customer service to sellers, addressing their...

  • Amazon Account Health Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our sellers by providing exceptional customer service and support.Key ResponsibilitiesSupport Amazon sellers in resolving issues via phone and emailManage...

  • Account Health Support Specialist with Portuguese

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Account Health Support Specialist with PortugueseJob Summary: We are seeking a highly skilled Account Health Support Specialist with Portuguese language proficiency to join our team. As an Account Health Support Specialist, you will be responsible for providing exceptional customer service to our sellers, ensuring their accounts are healthy and...

  • Amazon Account Health Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Amazon Account Health Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring that Amazon's Selling Partners have a seamless and efficient experience on our platform.Key...

  • Account Health Support Specialist with Turkish

    hace 1 mes

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Account Health Support Specialist with TurkishAt Engineeringuk, we are seeking a highly skilled Account Health Support Specialist with proficiency in Turkish to join our team. As a key member of our Account Health Support team, you will play a vital role in ensuring the smooth operation of our business partners' accounts.Key...

  • Amazon Account Health Specialist with Polish Language Support

    hace 4 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    Account Health Support Specialist Job SummaryWe are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of Amazon's selling partners.Key Responsibilities:Provide exceptional customer service to Amazon's...