Customer Service Ambassador

hace 1 mes


Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.

Key Responsibilities
  • Provide top-notch customer service and support to clients, resolving their inquiries and issues efficiently.
  • Collaborate with cross-functional teams to develop and implement effective solutions for customers, including tenders and projects.
  • Maintain a high level of professionalism and represent the company's values in all customer interactions, escalating when necessary.
  • Identify opportunities to enhance customer satisfaction and implement necessary improvements.
  • Meet and exceed customer service goals with a sense of urgency.
Requirements
  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving abilities and time management skills.
  • Attention to detail and ability to multitask effectively.
  • Ability to work independently and as part of a team.
What We Offer

At Thermo Fisher Scientific, we value diversity and inclusion. We are an equal opportunity employer and encourage applicants from all backgrounds to apply. We also provide reasonable accommodations for individuals with disabilities during the application process.



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