Customer Service Representative for German Speaking Payments Processor

hace 7 días


Madrid, Madrid, España Recruitment Apple Lovers A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at Recruitment Apple Lovers. This is a remote, full-time opportunity based in Croatia.

Job Overview

In this role, you will provide exceptional customer service to clients of a leading payments processor. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

Key Responsibilities
  • Deliver world-class customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
  • Navigate internal and external documentation and resources to provide top-notch service.
  • Identify and escalate priority or unresolved issues to appropriate internal teams.
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
Requirements
  • Native or fluent in German, both verbal and written.
  • Residing in Croatia and able to take on a job legally without the company's support.
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
  • Experience in Customer Support, and technical support, especially with a help desk or other IT functions.
  • Able to go through a background check.
What We Offer
  • An excellent remuneration package based on experience, skills, and performance.
  • Indefinite contract.
  • Private health and life insurance.
  • Fully remote work from Croatia.
  • A dynamic and creative team with a positive and friendly atmosphere.
  • Good work environment - the employer can show off great reviews from their employees.
  • Guidance and tools to reach your full potential.
Estimated Salary Range: 40,000 - 60,000 HRK (approximately 5,200 - 7,800 EUR) per year, depending on experience and qualifications.

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