Customer Service Representative for German Speaking Payments Processor
hace 7 días
We are seeking a highly skilled Customer Service Representative to join our team at Recruitment Apple Lovers. This is a remote, full-time opportunity based in Croatia.
Job OverviewIn this role, you will provide exceptional customer service to clients of a leading payments processor. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
Key Responsibilities- Deliver world-class customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
- Navigate internal and external documentation and resources to provide top-notch service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
- Native or fluent in German, both verbal and written.
- Residing in Croatia and able to take on a job legally without the company's support.
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions.
- Able to go through a background check.
- An excellent remuneration package based on experience, skills, and performance.
- Indefinite contract.
- Private health and life insurance.
- Fully remote work from Croatia.
- A dynamic and creative team with a positive and friendly atmosphere.
- Good work environment - the employer can show off great reviews from their employees.
- Guidance and tools to reach your full potential.
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