Technical Solutions Expert

hace 3 semanas


Madrid, Madrid, España Nexthink A tiempo completo

Company OverviewNexthink is a leader in digital employee experience management software. The company provides IT leaders with unprecedented insight, enabling them to diagnose and fix issues at scale impacting employees worldwide.

Job DescriptionThe Professional Services Consultant plays a crucial role in the services organization, serving as a customer-facing representative of the company. The consultant ensures that Nexthink's products are implemented within a customer's organization to meet or exceed their expectations.

Main Responsibilities

  • Analyze and benchmark customer data to drive insights for ongoing operations.
  • Experience end-user computing common issues and proper solutions for enterprises.
  • Maintain healthy Nexthink operations, including product upgrades and console maintenance.
  • Advise customers on the best use of Nexthink based on their needs, goals, strategic plans, and constraints.
  • Provide actionable insights and automation opportunities to customers.
  • Support customers' initiatives on Nexthink areas of operations.
  • Build content based on customer requirements and collaborate with specialized teams.
  • Integrate Nexthink with existing solutions and internal processes.
  • Work against a set of Service Levels (SLs).
  • Stay current on product development/releases.

Qualifications

  • Bachelor's degree preferred in computer science or computer engineering.
  • Minimum 3-5 years of experience in technical consulting, analytics, and automation.
  • Data analysis and drive to actionable insights and automation.
  • Experience in transformation projects (e.g., Win10, O365).
  • Extensive technical knowledge of end-user computing.
  • Able to collaborate with product and technical teams.
  • Good knowledge of IT operations in challenging environments.

Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.



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