Highly Skilled Technical Solutions Expert

hace 6 días


Madrid, Madrid, España Hanwha Vision Europe A tiempo completo

About the Role:

We are seeking a highly skilled technical solutions expert to join our team at Hanwha Vision Europe.

Key Responsibilities:

  • To provide high-level technical support to customers and partners, ensuring their needs are met and issues are resolved efficiently.
  • To be available to assist all customers/clients on site when required, demonstrating exceptional customer service skills.
  • To define and implement a comprehensive technical training program for customers and partners, enhancing their knowledge of our products.
  • To create engaging technical product presentations that showcase the features and benefits of our solutions.
  • To work closely with the Pre-Sales Manager and the BDM team in Spain and Portugal, fostering strong relationships and driving sales growth.
  • To support European sales organizations on product demonstrations and evaluations at customer premises, providing hands-on expertise.
  • To proofread all CCTV, Analogue, IP Audio Manuals and Data Sheets, ensuring accuracy and quality.
  • To liaise with Sales Technical departments to ensure up-to-date product knowledge and awareness of new product releases, deletions, and end dates.
  • To provide timely reporting on all technical activities, highlighting successes and areas for improvement.

Requirements:

  • Proven experience in a technical support role, dealing with cameras, recorders, and software, preferably within the CCTV/Surveillance industry.
  • Full working knowledge of video surveillance products, including both Analog and IP systems.
  • Knowledge of third-party products, protocols, and associated technologies.
  • Proven knowledge/experience in IT/Network environments.
  • Able to converse with customers at all levels, both verbally and electronically.
  • Ability to manage workload effectively, prioritize tasks, and meet deadlines.
  • Strong presentation skills, with the ability to engage audiences and communicate complex information clearly.
  • Able to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Excellent customer service approach, with a strong focus on meeting customer needs and expectations.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Chance to work with leading-edge technology and innovative solutions.

Others:

This role may require extensive travel throughout the region (Spain and Portugal) and occasional travel outside of the region. A clean driving license is essential.



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