X-Ray System Support Specialist
hace 4 semanas
Company Overview: Agfa is a leading provider of imaging systems and solutions for the healthcare industry.
Job Description: We are seeking an experienced X-Ray System Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for our customers in the Levante area (Valencia, Murcia, Alicante etc.)
Main Responsibilities:
- Install and modify Agfa and 3rd party products: Ensure seamless integration with existing systems and minimize downtime
- Troubleshoot and repair on-site and remotely: Use advanced diagnostic tools to identify and resolve complex issues efficiently
- Assist R&D and HQ in problem-solving and risk analysis: Collaborate with cross-functional teams to develop innovative solutions
- Train customers: Provide comprehensive training on product features and usage
- Escalate when necessary problems to 2nd and 3rd tier support: Ensure timely resolution and customer satisfaction
- Service incidents documentation: Maintain accurate records of all incidents and resolutions
- Manage and perform preventive/corrective maintenance: Schedule regular maintenance to prevent equipment failures
Requirements:
- Education: University degree in Engineering, Electronics, Biomedical, or Mechatronics
- X-Ray operator license: Desired but not required
- Experience: Minimum 3 years of experience in installing and maintaining medical devices/healthcare products, especially X-ray/DR systems
- Languages: Spanish (native speaker level) and English (at least B2 level), Valencian/Catalan language desirable
Salary: €45,000 - €60,000 per annum, depending on experience
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