X-Ray System Support Specialist

hace 4 semanas


Madrid, Madrid, España Agfa A tiempo completo

Company Overview: Agfa is a leading provider of imaging systems and solutions for the healthcare industry.

Job Description: We are seeking an experienced X-Ray System Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for our customers in the Levante area (Valencia, Murcia, Alicante etc.)

Main Responsibilities:

  • Install and modify Agfa and 3rd party products: Ensure seamless integration with existing systems and minimize downtime
  • Troubleshoot and repair on-site and remotely: Use advanced diagnostic tools to identify and resolve complex issues efficiently
  • Assist R&D and HQ in problem-solving and risk analysis: Collaborate with cross-functional teams to develop innovative solutions
  • Train customers: Provide comprehensive training on product features and usage
  • Escalate when necessary problems to 2nd and 3rd tier support: Ensure timely resolution and customer satisfaction
  • Service incidents documentation: Maintain accurate records of all incidents and resolutions
  • Manage and perform preventive/corrective maintenance: Schedule regular maintenance to prevent equipment failures

Requirements:

  • Education: University degree in Engineering, Electronics, Biomedical, or Mechatronics
  • X-Ray operator license: Desired but not required
  • Experience: Minimum 3 years of experience in installing and maintaining medical devices/healthcare products, especially X-ray/DR systems
  • Languages: Spanish (native speaker level) and English (at least B2 level), Valencian/Catalan language desirable

Salary: €45,000 - €60,000 per annum, depending on experience



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