IT System Support Specialist
hace 2 semanas
Job Title: IT Application Support Analyst
About the Role:
The ideal candidate will have experience working in an application support capacity for finance systems and in-depth knowledge of Oracle NetSuite ERP. They will be responsible for providing Level 1 & 2 technical support for internal applications and systems, performing daily, monthly and periodic application and system checks, and working with Technology teams to communicate any systems/software upgrades and patches.
Responsibilities:
- Provide technical support for internal applications and systems
- Perform daily, monthly and periodic application and system checks
- Work with Technology teams to communicate any systems/software upgrades and patches
- Triage defects, identify potential fixes and manage incidents through to resolution
- Develop and adhere to Standard Operating Procedures (SOPs)
- Ensure data security and implement safety controls
- Produce and maintain technical support guides, service catalogue & other relevant documentation
- Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
- Ensure effective communication is in place to manage incidents and system downtime to the business user community
- Attend Service Reviews and Operational review meetings
Requirements:
- Previous experience working in an application support capacity for finance systems
- In-depth knowledge of Oracle NetSuite ERP
- Fluency in English
- Excellent verbal and written communication skills
- Team player with good interpersonal skills
- Ability to multi-task and to remain calm whilst under pressure
- Keen eye for detail
- Good analytical and problem-solving skills
- Strong service driven mentality and a pragmatic approach
- Keep abreast of current technology and trends that may be of use/benefit to Board
About Us:
Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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