IT System Support Specialist

hace 2 semanas


Madrid, Madrid, España Board International A tiempo completo

Job Title: IT Application Support Analyst

About the Role:

The ideal candidate will have experience working in an application support capacity for finance systems and in-depth knowledge of Oracle NetSuite ERP. They will be responsible for providing Level 1 & 2 technical support for internal applications and systems, performing daily, monthly and periodic application and system checks, and working with Technology teams to communicate any systems/software upgrades and patches.

Responsibilities:

  • Provide technical support for internal applications and systems
  • Perform daily, monthly and periodic application and system checks
  • Work with Technology teams to communicate any systems/software upgrades and patches
  • Triage defects, identify potential fixes and manage incidents through to resolution
  • Develop and adhere to Standard Operating Procedures (SOPs)
  • Ensure data security and implement safety controls
  • Produce and maintain technical support guides, service catalogue & other relevant documentation
  • Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
  • Ensure effective communication is in place to manage incidents and system downtime to the business user community
  • Attend Service Reviews and Operational review meetings

Requirements:

  • Previous experience working in an application support capacity for finance systems
  • In-depth knowledge of Oracle NetSuite ERP
  • Fluency in English
  • Excellent verbal and written communication skills
  • Team player with good interpersonal skills
  • Ability to multi-task and to remain calm whilst under pressure
  • Keen eye for detail
  • Good analytical and problem-solving skills
  • Strong service driven mentality and a pragmatic approach
  • Keep abreast of current technology and trends that may be of use/benefit to Board

About Us:

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.



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