Fine Dining Establishment Manager

hace 4 días


Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completo

Company Overview: The Mandarin Oriental Hotel Group is a renowned owner and operator of prestigious hotels and resorts. With 41 properties across 25 countries, the group offers exceptional experiences in key business and leisure destinations.

About the Job: We are seeking an experienced Fine Dining Establishment Manager to join our team at the Hotel Mandarin Oriental Ritz, Madrid. As a member of our senior management team, you will be responsible for leading the Jardín Management Team to achieve departmental goals and deliver exceptional guest satisfaction. You will provide leadership, direction, and support to all outlet colleagues, handle complaints, and take immediate action to rectify any issues. Additionally, you will continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.

Responsibilities:

  • Direct Jardín Management Team to achieve departmental goals and total guest satisfaction.
  • Provide leadership, direction, and support to all outlet colleagues at any time, particularly during operation hours.
  • Handle complaints and take immediate action for rectification.
  • Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
  • Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
  • Conduct monthly departmental meetings.
  • Observe competition, current market, and international trends, prices with the market, and other new ideas.
  • Evaluate that reservations are managed well within the outlet and seating capacities are effectively maximized.

Requirements:
  • A degree or higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as a manager in a high-volume restaurant with the highest levels of service is preferred.
  • Excellent leadership and personnel management skills.
  • Ability to understand guest needs and deliver superior customer service.
  • Good planning skills, recruitment, and interviewing skills for new colleagues.
  • Good financial acumen.
  • High computer skills including MS Office is preferred.
  • Ability to understand effective approaches of communication with different individuals.
  • Excellent attention to details and guest service attitude.
  • Service-oriented team player with excellent interpersonal skills.
  • Good command in Spanish & English, knowledge in other languages is required.

Estimated Salary: €60,000 - €80,000 per annum, depending on experience.

The successful candidate will have the opportunity to work in a fast-paced environment with F&B dynamics, promoting and representing the company at all times.

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