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Customer Service Representative
hace 2 meses
About the Role
Cpm International is seeking a highly skilled and multilingual Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients in the Danish language, while also possessing a good level of English to communicate with our international team.
Key Responsibilities
- Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and resolving issues related to their orders or devices.
- Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
- In certain circumstances, arrange for a technician visit or send additional/spare parts directly to the clients.
- Identify opportunities to discuss new and exciting products with clients, as well as existing products (cross-selling and up-selling).
- Act as a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a thorough understanding of Dyson's products and brand values.
Requirements
- Fluent level of written and spoken Danish.
- Good level of English to communicate with our international team.
- Eligibility to work in Spain.
- Excellent customer service skills, regardless of the communication channel.
- Good computer skills and experience with MS Office.
- Solution-oriented approach to provide the best outcome for the customer.
- Well-organized and able to prioritize workload, with the ability to work under pressure.
What We Offer
- Temporary contract.
- Salary: 25,000€ gross per year.
- Full-time working hours (39 hours per week) with a rotating schedule.
- Hybrid working model with work-from-home options.
- Fully paid training for 3 weeks.
- 24 days of holidays per year on a full-time basis.
- Employee Assistance Program.
- Employee Benefits Club.
- Ongoing training and development opportunities.
About Cpm International
Cpm International has a global presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. We believe in creating an open workplace, celebrating diversity in all forms, and providing equal opportunities for everyone.
