Customer Service Operations Manager

hace 2 semanas


Fuengirola, Málaga, España Freska Norge A tiempo completo
About Freska Norge

Freska is a value-based company that works hard to create safe and fulfilling workplaces for our employees. Through our services, we make life easier for thousands of customers while contributing to positive social change.

Job Overview

We are seeking an experienced Customer Service Operations Manager to join our team in Fuengirola. As a key member of our operations team, you will be responsible for supervising, motivating, and following up with the customer service employees on a regular basis.

Responsibilities
  • Team Oversight: Lead and manage the team of customer service employees, ensuring smooth day-to-day operations.
  • Performance Monitoring: Track and analyze individual and team performance against key metrics, ensuring targets are met.
  • Coaching and Development: Provide regular feedback, coaching, and training to support team growth and skill development.
  • Scheduling and Resource Planning: Manage team schedules to ensure adequate coverage and operational efficiency.
  • Process Improvement: Identify and implement changes to enhance service quality and streamline workflows.
Requirements

To be successful in this role, you should have:

  • Proven work experience as a team leader or supervisor.
  • Experience from Customer Service Operations center.
  • Excellent communication skills.
  • Fluency in English (spoken and written).
  • Leadership potential and ability to take extra responsibility.
Benefits

We offer:

  • Collective agreement with 2-month probationary period and permanent employment.
  • Base salary €2,400-€2,700 per month + bonus.
  • Tailormade onboarding, support, and coaching to help you succeed in your role.
  • Leadership training program.
  • Office location close to the beach in Fuengirola.
Location and Working Hours

Our office is located at Calle Santa Barbara 5, Fuengirola. The working hours are 37.5 hours per week.



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