Service Delivery Manager Finland

hace 17 horas


Fuengirola, Málaga, España Freska A tiempo completo

**Location and Work Model:** Fuengirola, Spain - Full time (37.5 hours per week) - Office-based

About Freska: We are more than just home cleaning; we revolutionize the domestic services industry with social responsibility at our core. Backed by top-tier venture capital firms, Freska has grown significantly over seven years.

Job Summary: As a Service Delivery Manager in our Finnish-speaking team, you will oversee day-to-day operations, manage relevant KPIs and budgets, and motivate team members to achieve goals. If you have excellent communication skills, can act proactively, and lead by example, this role might be for you.

Responsibilities:

  • Oversee day-to-day operations and ensure smooth team performance.
  • Be responsible for managing relevant Key Performance Indicators (KPIs) and budgets of your team.
  • Motivate team members and help them grow professionally.
  • Discover training needs and provide coaching to improve performance.
  • Evaluate performance and provide constructive feedback to all team members.
  • Create an inspiring team environment with open communication culture.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recruit and onboard new team members.

Requirements:

  • Proven work experience as a team leader or similar role.
  • Experience in customer service is essential.
  • Excellent communication skills, both written and verbal.
  • Must speak and understand Finnish fluently.
  • Must speak and understand English fluently.

What We Offer:

  • Competitive salary: €45,000 - €60,000 per year, depending on experience.


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