Customer Service Representative

hace 2 semanas


Fuengirola, Málaga, España Energy Nordic A tiempo completo

Company Overview

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Energy Nordic is a leading Scandinavian energy supplier based in Spain, dedicated to providing excellent customer service and support to its clients. As a full-time Customer Service Agent, you will play a vital role in our dynamic team, working closely with customers from Denmark, Sweden, and Norway.

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About the Role

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We are seeking a highly motivated and experienced individual with excellent organizational and communication skills to join our team. As a Customer Service Agent, you will be responsible for managing large amounts of incoming phone calls and emails, identifying and assessing customers' needs to achieve satisfaction, building sustainable relationships and trust with customer accounts through open and interactive communication, and providing accurate, valid, and complete information by using the right methods/tools.

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Responsibilities

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  • Manage large volumes of incoming phone calls and emails to resolve customer inquiries and complaints efficiently;">
  • Identify and assess customers' needs to provide personalized solutions and build strong relationships;">
  • Provide accurate and timely information to customers through various channels, including phone, email, and chat;">
  • Maintain detailed records of customer interactions, process customer accounts, and file documents accurately;">
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.">
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Requirements

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To succeed in this role, you should have:

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  • A minimum of [insert time] years of experience in customer-facing roles, preferably in the energy or related industries;">
  • Excellent communication and interpersonal skills, both written and verbal;">
  • Fluent English language skills, as well as proficiency in Danish, Swedish, or Norwegian;">
  • Ability to work in a fast-paced environment with multiple priorities and deadlines;">
  • Strong problem-solving and analytical skills to identify and resolve complex customer issues.">
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Benefits

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We offer a competitive salary of €30,000 per annum, plus benefits that include:

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  • A Spanish-type contract with a guaranteed 30-day notice period;">
  • The opportunity to work in a dynamic and international environment with colleagues from diverse backgrounds;">
  • Ongoing training and development opportunities to enhance your skills and knowledge;">
  • A comprehensive benefits package, including health insurance and retirement plan.">
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About Us

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At Energy Nordic, we value diversity, equity, and inclusion in the workplace. We are committed to creating a welcoming and inclusive environment where all employees feel valued, respected, and empowered to contribute their best work. If you are passionate about delivering exceptional customer service and want to join a forward-thinking organization, please submit your application today



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