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Amazon Account Specialist

hace 2 meses

Barcelona, Barcelona, España Retalent Agency A tiempo completo

About Us:

Retalent Agency is a thriving e-commerce company in the cosmetics industry, with a team of 50+ passionate professionals spread across the globe. Our secret sauce? Precision in process, teamwork, and a laser focus on delivering quality products quickly and efficiently.

Why You'll Love Working with Us:

  • Global Team: Work with a diverse, dynamic, and collaborative team spread across the globe.
  • Rapid Growth: Be part of a company that's doubling its revenue year after year.
  • Culture of Success: We believe in efficiency, initiative, and teamwork, and we're committed to lifelong learning.

Job Summary:

We're looking for an Account Health Specialist to join our team and ensure our e-commerce platforms stay in top shape. As an Account Health Specialist, you will be responsible for monitoring key account health indicators, resolving account health issues, and implementing proactive problem-solving strategies.

Key Responsibilities:

  • Account Monitoring: Keep a close eye on key account health indicators to identify potential issues.
  • Issue Resolution: Tackle and resolve account health issues like customer complaints, product suspensions, and warnings.
  • Proactive Problem-Solving: Spot potential issues before they escalate and take corrective actions.
  • Compliance: Ensure our seller accounts comply with Amazon and other e-commerce platforms' policies.
  • Policy Updates: Stay ahead of policy changes from Amazon, FDA, and other regulatory bodies, and implement necessary adjustments.
  • Communication: Be the main point of contact between our company and e-commerce platforms, as well as external specialists on account health matters.
  • Performance Analysis: Dive deep into account performance metrics, updating reports and dashboards to track health over time.
  • Listing Audits: Regularly audit listings to ensure compliance with marketplace standards.
  • Documentation: Maintain thorough records of all account health issues and resolutions.

Requirements:

  • Language Skills: English B2-C1 level is a must; Spanish B1-C1 is a plus.
  • Tech Savvy: Intermediate Excel skills (Google Sheets experience is even better).
  • Experience: Previous experience in Compliance or Quality Assurance, especially in a fast-paced supply chain.
  • E-Commerce Expertise: Experience managing seller accounts on e-commerce platforms with a focus on performance optimization and risk mitigation.
  • Detail-Oriented: Exceptional attention to detail and strong organizational skills.
  • Motivated: Results-driven and motivated by seeing tangible results.
  • Adaptability: Ready to handle routine work with efficiency and a positive attitude.