Strategic Solution Lead
hace 4 semanas
RavenPack is seeking a Strategic Solution Lead to join our team in New York City. As a key member of our customer success team, you will be responsible for leading engagements across our largest accounts and aligning closely with executives and key cross-functional stakeholders on challenges and business goals to help set customers - and the business - up for long-term growth and success.
You will partner with key stakeholders across the business including Product, Engineering, Onboarding Specialists, and Support to drive customer outcomes, growth and mitigate any risk. In addition, you will be expected to proactively share insights via internal executive business reviews on an ongoing basis to provide ongoing visibility to leadership around customer sentiment, successes, challenges and risk.
Responsibilities include:
- Weekly check-ins with key clients to drive value in engagement
- Developing new use cases for challenging personas
- Running workshops to train on specific applications of our product
- Reviewing new features developed to address gaps and communicating with clients
- Working on new thought leadership with marketing on verticalized solutions
Requirements include:
- 5 years of experience in management consulting, business strategy, solutions engineering at a venture-based startup or top industry AI group
- Basic Python, SQL and/or prior experience with technical implementations
- Excellent communication skills and a proven track record of managing complex customer relationships in an enterprise environment
- Ability to prioritize and manage multiple customer accounts simultaneously
- Experience working with CRM systems and customer success tools
What's in it for you? You will work with the latest vector search technologies, financial domain LLMs, ML models and our world-class data science team. Following the onboarding period, we offer a hybrid work model, allowing for up to 2 days remote per week. You will have ownership of projects working in a collaborative environment where we will value your contribution.
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