Customer Service Representative

hace 3 días

Barcelona, Barcelona, España Webhelp Spain A tiempo completo

About Us
Webhelp Spain is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

Job Summary
We're looking for a Customer Service Representative to join our team in Barcelona. As a game-changer, you will be part of our team that powers the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Key Responsibilities
• Answer and/or solve complex technical questions or problems posed by customers in a correct, customer-friendly, and efficient manner.
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from internal training and support systems.
• Gather and document all relevant information into the system to ensure a high level of service is delivered.
• Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position.

Requirements
• Proficient or bilingual in Flemish and French with advanced English.
• Interest in the healthcare industry.
• Good understanding of the MS Office environment is essential.
• Good telephone and email etiquette.
• Strong technical affinity, experience in technical fields, or experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) is a plus.

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