Business Development Manager

hace 1 día


Madrid, Madrid, España Richemont A tiempo completo

Job Description:

At Richemont, we are seeking a highly skilled Business Development Manager to join our team. This role is responsible for providing sales and marketing support to our customers, analyzing performance indicators, and managing product and supply chain operations.

About the Role:

  • Provide commercial and customer back-office support, including resolving sales-related issues, creating orders, and reviewing pending requests.
  • Analyze performance indicators, such as KPIs, stock situation, and product performance.
  • Develop analysis tools to monitor sales/retail indicators and provide commercial data analysis.
  • Manage product and supply chain operations, including stock control, replenishment, and POS assortment follow-up.
  • Coordinate with external visual merchandisers and logistics to ensure timely receipt of materials at dealers.

Key Responsibilities:

Commercial & Customer Back-Office Support

Help customers resolve sales-related issues in a timely manner, providing real-time support on various requests such as products availability, deadlines, price, certificates (insurance, warranties, Poinçon de Geneve, authenticity...).

Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.

Handling administrative duties for the sales department (Clients contracts, Sales consignments, Boutiques support...). Commercial documents creation and distribution to clients (Pricelist, product updates...).

Billing management and follow up. Ensure the management of customer-sales service & Spare Parts/Accessories (bespoke straps order & follow up on specific cases to assure the quality of service).Analysis & Reporting

Develop analysis tools for monitoring performance sales/retail indicators (KPIs), stock situation and product performance.

Provide commercial data analysis such as: budgets, sales results, and forecasts.

Monitoring and reporting new projects' performances. Work with Sales & Marketing Manager on Year Strategic Plan & reports requested by HQ.

Product & Supply Chain

Stock control, follow up & replenishment on both external boutiques and wholesalers (3 POS).

Retail support for any supply task. POS Assortment follow up. Novelties, Icon & Scarcity pieces management.

Stock comparison 2 times/y of POS physical stock (provided by partners) & IT stock in Booster.Marketing Support

A&P budget & invoices follow up. Purchase Orders creation (SAP).

POS & Merchandising materials supply. Coordination with external Visual Merchandisers and Logistics to ensure the reception of these materials at dealers in a timely manner (SAP).

Special consignment orders management for marketing activations in a timely manner: calibers, travelling collections, heritage pieces travelling around Europe.

Logistics follow-up to ensure coordination between HQ, local logistics and stores.

Assist on operational events organization. Participate in agencies debriefing sessions when required (Media, Press, Events & VM disciplines).

Assist on Training organization with POS sales teams in MB dealers and EBs

Requirements:

  • Min 3 years' experience in Sales area doing tasks indicated in JD
  • Min 3 years' experience in Marketing area (Media, Press, Events, VM, CRM..

Salary:$80,000 - $100,000 per annum



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