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Customer Experience Manager
hace 1 mes
Customer Experience Manager
At Omega CRM, we're seeking a seasoned Customer Experience Manager to join our team. As a key member of our sales team, you'll be responsible for developing and executing strategic sales plans to expand our customer base. Your expertise in building lasting relationships with clients will be invaluable in driving customer satisfaction and loyalty.
Main Responsibilities:
- Create and execute a strategic sales plan to expand the customer base.
- Meet with potential clients and build lasting relationships by understanding their needs.
- Maintain relationships with SF Account Executives and stay updated on SF updates.
- Focus on continuously offering new ways for customers to derive value from our product/service.
- Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
- Lead customer communication at all stages of pre-sales, even when involving other teams.
- Share the strategy, sales objectives, and customer's digital transformation roadmap with Product Managers of assigned accounts.
- Collaborate with Project Managers/Delivery Managers throughout the project.
- Manage and negotiate scope expansions for initial contracts.
- Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
- Manage the billing processes for assigned accounts.
- Identify potential Up & Cross Selling opportunities for the account.
- Collaborate with Project Managers/Delivery Managers after project completion to identify successful and unsuccessful project elements.
- Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
- Draft success stories and send SF satisfaction surveys to the customer.
Requirements:
- Account management experience.
- Experience in Salesforce ecosystem.
- At least 4 years of previous experience in business/technology consulting.
- Previous experience in Project Management.
- Experience in digital projects.
- Experience in international projects.
- High level of English. Other European languages is a plus.
What We Offer:
- Permanent contract.
- Flexible Schedule.
- Certifications plan.
- Home Office.
- Flexible retribution.
- Health insurance.
