Central Support Agent for European Marketplace
hace 2 semanas
About the Role
Veepee, a leading digital commerce company, is seeking a skilled Central Support Agent to join its European marketplace team. As a key member of our support team, you will be responsible for providing fast and effective support to our marketplace teams and connected sellers.
Key Responsibilities
- Manage and resolve technical issues and tickets via our internal tool (FreshDesk)
- Communicate with marketplace teams and product owners to escalate risks and issues
- Create and manage reports and analysis to improve tool functionality
Requirements
- 2+ years of experience in technical support
- Knowledge of marketplace and API-specific tools, MS Office, and web tools
- Database comprehension and IT skills
- Excellent communication, organizational, and problem-solving skills
- Good level of English and French, with Italian and Spanish a plus
What We Offer
- Variable bonus
- Teleworking possible up to 2 days/week and flexible office hours
- Online training and learning platform
- Health insurance available from the 3rd month of employment
- Connected fridges and inter-company dining
Recruitment Process
- First telephone interview with a recruiter
- Second interview with the direct manager and recruiter
About Veepee
Veepee is a dynamic and inclusive company that values diversity and promotes equal opportunities. We are committed to creating a work environment that allows our employees to grow and develop their skills. If you are passionate about digital commerce and customer support, we encourage you to apply for this exciting opportunity.
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