Technical Support Specialist for E-commerce Platform

hace 4 días

Barcelona, Barcelona, España Reconocida Empresa A tiempo completo

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Reconocida Empresa. As a Central Support Technician for our digital commerce platform, you will play a critical role in providing fast and useful support to our marketplace teams and connected sellers.

Key Responsibilities:

  • Manage, categorize, and find solutions to tickets via our internal tool (FreshDesk), while closely following up on answer lead time.
  • Communicate issues and bugs to the different marketplace teams.
  • Liaise regularly with the proper product owner/product team/external partner to escalate risks, issues, and challenges, and assist them in improving the tools when possible.
  • Create and manage reports and analysis.

Requirements:

  • 2+ years of experience as a technical support specialist.
  • Knowledge of marketplace/API-specific tools, MS Office (including Excel/OpenOffice sheets mastery), and web tools.
  • Database comprehension and IT capacities.
  • Detailed knowledge of marketplace flows.
  • Good level of English and French is mandatory; Italian and/or Spanish are a plus.
  • Excellent communication, organizational, and problem-solving skills, with the ability to evolve in a complex and dynamic environment.

What We Offer:

  • Variable bonus.
  • Teleworking possible up to 2 days/week and flexible office hours.
  • Online training learning platform.
  • Health insurance available from the 3rd month of employment.
  • Connected fridges and inter-company dining.

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