IT Service Delivery Specialist

hace 4 días

Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

About the Role

Robert Walters Spain is seeking an experienced IT Service Delivery Lead to join our team. As an IT Service Delivery Lead, you will play a key role in ensuring that technology requirements are understood and implemented at an appropriate level of risk and cost.

Responsibilities:

  • Ensure delivery of technology infrastructure, connectivity, and service requirements to agreed levels in conjunction with Business Technology Services.
  • Work with the Service Desk to resolve user incidents as needed, being assigned tickets where necessary.
  • Manage any web presence the organisation utilises, to ensure its availability and adherence to good practice and ABFI standards.
  • Manage any third-party agreements that the business requires and ensure a valid contract and good contract management principles are utilised to control and manage performance, risk, and cost-effectiveness.
  • Ensure that all security and risk controls are well managed and always observed by the organisation. Initiate and participate in the incident management process as needed.
  • Ensure that user hardware is proactively managed to ensure reliable performance and alignment with depreciation timings.
  • Provide support to the starters, movers, and leavers processes and ensure the business is engaged with the necessary processes to control risk and service levels.
  • Ensure that adequate licensing is in place for technology and services used in the business and that correct records are maintained.
  • Engage users in security awareness training in conjunction with the IS Security Manager, being an advocate for adherence to best practices and ABF policy.
  • Represent the business within the division as part of the extended IT community and potentially also represent the division in ABF forums. Form effective working relationships with the divisional team and BTS.
  • Ensure that all working practices comply with Health and Safety legislation.
  • Any other duties relating to the remit of a role of this standing as required by the needs of the business.

Requirements:

  • Enthusiastic and passionate about how IT platforms and systems can help a business to be more successful, recognises the principles of technology delivered through a mix of business and shared service and how to ensure the model is effective.
  • Able to play an active role in a team to ensure both team and personal goals are achieved.
  • Comfortable with engaging with business and has good self-awareness of how to deliver successful collaboration.
  • Ability to influence others to achieve results. Gains the trust of peers and business managers. Diffuses situations and resolves conflict to a win-win outcome.
  • Strong communication and interpersonal skills, particularly when engaging and dealing with customers and third parties. Is genuinely interested in people and actively listens and communicates technical subjects to both technical and non-technical audiences, flexes style and delivery approach to suit the audience's needs.

What We Offer:

We offer a competitive salary range of €60,000 - €80,000 per annum, depending on experience, plus benefits.

  • Euc Service Delivery Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Grosvenor Casinos Limited A tiempo completo

    Job Title: Euc Service Delivery SpecialistJob Summary:We are seeking a highly skilled Euc Service Delivery Specialist to join our IT department in Barcelona. As a key member of our team, you will be responsible for delivering our End User Computing services, technologies, and processes that are critical to the productivity of our workforce.Key...

  • IT Service Delivery Manager

    hace 4 días

    Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Delivery Manager to join our team in Barcelona. As an IT Service Delivery Manager, you will be responsible for driving holistic IT service management across all ITIL processes, service operations, and continual service improvement.

  • IT Service Delivery Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

    Job Description:Robert Walters Spain is seeking an IT Service Delivery Consultant to join their team in Barcelona. As an IT Service Delivery Consultant, you will be responsible for ensuring that the technology requirements of the business are understood to enable the right solutions to be implemented and supported at an appropriate level of risk and cost.Key...

  • IT Service Management Specialist

    hace 2 días

    Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    Job OverviewWe are seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...

  • IT Service Management Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Novartis A tiempo completo

    Job Summary:Novartis is looking for a skilled IT Service Management Specialist to join our team in Barcelona. As a key member of our IT organization, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...

  • IT Service Delivery Manager

    hace 4 semanas

    Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to lead the delivery of our IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will be responsible for managing and improving our IT service management framework,...

  • IT Service Costing Specialist

    hace 2 horas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: IT Service Costing SpecialistWe are seeking an experienced IT Service Costing Specialist to join our team at Galderma. The ideal candidate will have a strong background in service costing, cost allocations, and management reporting.About the RoleThe IT Service Costing Specialist will be responsible for designing, implementing, and maintaining...

  • IT Service Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Novartis A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Key ResponsibilitiesGovern the service operations, service transition,...

  • IT Service Delivery Manager

    hace 4 semanas

    Barcelona, Barcelona, España British Airways A tiempo completo

    About the Role:Cargo is a leading airfreight logistics organisation, and we're looking for a skilled IT Service Delivery Manager to join our team.As a key member of our technology function, you'll work across the IAG Group Technology enterprise and multiple IAG Cargo business functions to ensure stability, performance, and uptime across the IT estate.You'll...

  • IT Service Delivery Manager

    hace 4 semanas

    Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to oversee the delivery of IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives.Your CareerAs an IT Service Manager, you will be responsible for managing and improving our IT service management...

  • IT Service Management Specialist

    hace 4 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    **IT Service Management Specialist Role Summary:**We are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.**Key Responsibilities:**Govern...

  • IT Service Delivery Manager

    hace 6 días

    Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a seasoned IT Service Delivery Manager to drive the success of our IT services, ensuring seamless delivery and support. This pivotal role aligns with our strategic objectives, focusing on high levels of performance, availability, and customer satisfaction.Your Career PathOversee the end-to-end delivery of IT services, from...

  • IT Service Delivery Expert

    hace 2 días

    Barcelona, Barcelona, España DeviceNow Solutions Pvt Ltd A tiempo completo

    Are you passionate about delivering exceptional service to customers? Do you have a knack for managing projects and driving operational excellence? We are seeking a highly skilled Service Delivery Manager/Project Manager to join our team at DeviceNow Solutions Pvt Ltd.About the RoleThe primary responsibility of this role will be to serve as the operational...

  • IT Service Management Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

    Job Description SummaryBarcelona (Hybrid)We are seeking a skilled IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Major Accountabilities:Deliver IT Service Management for specific...

  • IT Service Management Specialist

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleWe are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. As a key member of our team, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and...

  • IT Service Delivery Lead

    hace 4 semanas

    Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

    Job DescriptionZurich Global Employee Benefits Solutions is a leading provider of innovative insurance solutions to the world's top companies. We are seeking an experienced IT Service Delivery Lead to join our team and help us deliver cutting-edge technology services that meet the needs of our customers and business partners.The successful candidate will...

  • Service Delivery Specialist

    hace 3 días

    Barcelona, Barcelona, España Ge Healthcare A tiempo completo

    Job Title: Service Delivery SpecialistAbout the RoleGe Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. We are seeking a highly skilled Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will be responsible for delivering...

  • IT Service Delivery Manager

    hace 3 días

    Barcelona, Barcelona, España Amaris Consulting A tiempo completo

    Job OverviewAmaris Consulting is a leading international consulting firm with €800M turnover and 1,000+ clients worldwide. We are seeking an IT Service Delivery Manager to join our team.

  • IT Service Costing Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: IT Service Costing SpecialistGalderma is a leading dermatology company that delivers innovative, science-based solutions to meet the needs of consumers, patients, and healthcare professionals. We are seeking an IT Service Costing Specialist to join our team in Barcelona, Spain.Key Responsibilities:Design and implement a transparent IT service cost...

  • IT Service Costing Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: IT Service Costing SpecialistThe IT Service Costing Specialist will play a crucial role in ensuring the precise management of IT costs across the global IT organization. This position will be responsible for designing, implementing, and maintaining transparency for IT service costs, consumption, and business value.Key Responsibilities:Design and...