Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Blu Selection. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner.

Key Responsibilities
  • Emergency Response: Respond to emergency phone calls from customers regarding lost or stolen credit cards, and take necessary actions to block the usage.
  • Customer Support: Provide support to customers via phone, email, and chat regarding their credit card inquiries and concerns.
  • Fraud Investigation: Review data and perform investigations to determine the validity of customer payments, and make recommendations for acceptance or cancellation.
  • Customer Communication: Communicate with customers in a calm and structured manner, even in difficult situations.
Requirements
  • Language Skills: Native level of German and fluent level of English.
  • Communication Skills: Ability to communicate effectively with customers, both verbally and in writing.
  • Analytical Skills: Ability to analyze data and make recommendations for customer payments.
  • Independence: Ability to work independently with minimal supervision.
  • Attention to Detail: Ability to pay close attention to detail and work accurately.
  • Teamwork: Ability to work collaboratively with other team members to achieve common goals.
What We Offer
  • Indefinite Contract: Opportunity to work with a reputable company on an indefinite contract.
  • Competitive Salary: Competitive salary of 1800€ per month, plus a performance bonus of up to 200€ per month.
  • Training and Development: Comprehensive training and development program to help you succeed in your role.
  • Equipment and Resources: Access to state-of-the-art equipment and resources to support your work.
  • International Environment: Opportunity to work in a dynamic and international environment.

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