Senior Client Success Manager

hace 2 días


Marbella, Málaga, España Ravenpack A tiempo completo
About Us

RavenPack is a leading provider of big data analytics solutions for the finance industry. With over 20 years of experience, we empower clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.

What We Offer
  • A competitive salary: $80,000 - $110,000 per year

In this role, you will play a critical part in nurturing and expanding our relationships with key clients. Your primary goal is to support and enhance our clients' experience by understanding their needs and ensuring they fully leverage our products and services to drive their success.

Job Overview

This role requires a blend of customer service, project management, and strategic problem-solving skills. You will build and strengthen relationships with key enterprise and mid-market clients, conduct thorough onboarding sessions, and proactively identify opportunities to upsell additional services that align with client needs.

Responsibilities:
  1. Client Relationship Management: Build and strengthen relationships with key clients to ensure an exceptional customer experience.
  2. Onboarding and Training: Conduct thorough onboarding sessions for new clients, facilitating a seamless integration of our solutions into their workflows.
  3. Upselling and Cross-Selling: Proactively identify opportunities to upsell additional services that align with client needs and drive increased engagement.
  4. Client Understanding: Develop an in-depth understanding of clients' organizations, objectives, and workflows to maximize the value of our products and services.
  5. Collaboration and Communication: Collaborate with internal teams to address client needs swiftly, ensuring a consistent level of high-quality service.
  6. Account Health Tracking: Track account health and proactively address any potential issues to ensure long-term client satisfaction and retention.
Requirements:
  1. Proven Experience: Proven experience in Account Management, ideally within a SaaS or Fintech environment.
  2. Communication and Relationship-Building Skills: Strong communication and relationship-building skills, with the ability to navigate complex client organizations.
  3. CRT Tools Proficiency: Proficiency in CRM tools such as Salesforce and a solid understanding of customer success best practices.
  4. Analytical Skills: Analytical skills to assess client needs and recommend tailored solutions.
  5. Educational Background: Bachelor's degree in Business, Finance, or related field, or equivalent professional experience.
Preferred Qualifications:
  • Financial Services Background: Background in financial services or a related field.
  • Enterprise Account Management: Experience managing enterprise accounts and familiarity with upselling strategies.


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