Senior Client Success Consultant

hace 1 mes

Marbella, Málaga, España Ravenpack A tiempo completo

About Us
RavenPack is a pioneering firm in developing cutting-edge AI tools for the finance industry. With 20 years of expertise as a leading big data analytics provider, we empower clients to enhance returns, reduce risk, and increase efficiency. We are now launching a new suite of GenAI and SaaS services designed for financial professionals.

Our innovative platform, Bigdata.Com, aims to transform financial decision-making through advanced AI and data sets. As a global leader in data analytics for financial services, we are recognized for our expertise and commitment to excellence.

This is an exciting opportunity to work on groundbreaking technology used by top financial institutions, including successful hedge funds, banks, and asset managers.

Job Overview

As a Senior Client Success Consultant, you will play a critical role in nurturing and expanding relationships with key clients. Your primary goal is to support and enhance client experience by understanding their needs and ensuring they fully leverage our products and services to drive their success. This role requires a blend of customer service, project management, and strategic problem-solving skills.

Responsibilities:

  • Build and strengthen relationships with key enterprise and mid-market clients, ensuring an exceptional customer experience.
  • Conduct thorough onboarding sessions for new clients, facilitating a seamless integration of our solutions into their workflows.
  • Proactively identify opportunities to upsell additional services that align with client needs and drive increased engagement.
  • Develop an in-depth understanding of clients' organizations, objectives, and workflows to maximize the value of our products and services.
  • Collaborate with internal teams to address client needs swiftly, ensuring a consistent level of high-quality service.
  • Track account health and proactively address any potential issues to ensure long-term client satisfaction and retention.

Requirements:

  • Proven experience in Account Management, ideally within a SaaS or Fintech environment.
  • Strong communication and relationship-building skills, with the ability to navigate complex client organizations.
  • Proficiency in CRM tools such as Salesforce and a solid understanding of customer success best practices.
  • Analytical skills to assess client needs and recommend tailored solutions.
  • Bachelor's degree in Business, Finance, or related field, or equivalent professional experience.

Compensation

The estimated annual salary for this position is $110,000 - $140,000, depending on experience and qualifications.

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