Customer Service Professional

hace 3 semanas


Barcelona, Barcelona, España Cpm A tiempo completo

Company Overview: Our client, a pioneering developer of digital health and wellness smart devices, is committed to delivering exceptional customer experiences. By combining cutting-edge technology with health expertise, they empower individuals to make informed decisions about their well-being.

Job Description: As a Customer Support Agent, you will play a vital role in providing top-notch service to clients. Your key responsibilities include:

- Diagnostics: resolving complex technical inquiries for various products

- Connected Services: supporting clients with setting up connected products, troubleshooting, and reporting

- Process: handling all client requests according to company guidelines

- Quality and Compliance: ensuring superior quality in transactions while adhering to governing laws

- Added Value: identifying opportunities to cross-sell and upsell while maintaining the company's values

Requirements: To succeed in this role, you should possess:

- Experience in the customer service industry, preferably in a contact center environment

- Fluency in German (spoken and written) and a high level of English

- Excellent organizational skills and ability to prioritize tasks

- Strong teamwork ethic and a natural ability to work collaboratively

Benefits: As a valued member of our team, you can expect:

- A competitive salary of €23,000 gross per year, plus potential bonuses of up to €150 gross per month based on quality and productivity

- 24 calendar days of annual leave, paid bank holidays, and an additional day in lieu

- A hybrid work model with 3-4 days per week spent in the office, planned in advance

- Ongoing training and development opportunities, including a comprehensive 2-week training program from Monday to Friday

- Access to best-in-class people engagement activities and programs, as well as an Employee Assistance Program offering free, confidential guidance and support



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