Travel Experience Designer

hace 4 semanas


Madrid, Madrid, España Clubmed A tiempo completo

About Club Med

Established in 1950, Club Med is a pioneer in premium all-inclusive holidays. Our mission is to deliver unforgettable experiences to our customers. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America, and the Caribbean, as well as a 'Club Med 2' cruise.

Job Overview

As a Travel Experience Designer, you will be responsible for assisting agents to make their own bookings on the Travel Agent website, as well as booking. You will contribute to achieving sales objectives and customer satisfaction by developing your sales activity, identifying customer business opportunities, and analyzing sales trends.

Main Missions

1. Develop your sales activity:

  • Develop sales by recruiting, building loyalty, and selling complementary services.
  • Identify your customer's business opportunities (partnership, sponsorship, influencer, recommendation).
  • Analyze sales trends, performance evolutions, and propose new solutions.
  • Guarantee the evolution and adaptation of processes and operating rules.
  • Be part of the development plan of your market.

2. Be a key player in customer consideration:

  • Greet customers face-to-face and/or over the phone, adopting a premium posture.
  • Create a personalized and lasting relationship with customers, proactively accompanying them throughout the sale.
  • Ensure customer follow-up and satisfaction.

Skills and Competencies



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