Strategic Experience Designer

hace 2 semanas


Madrid, Madrid, España Bond Emea - Spain A tiempo completo

About Us:
Bond Emea - Spain crafts innovative solutions to forge stronger brand loyalty and drive sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Strategic Experience Designer, you will play a key role in shaping the future of loyalty.

The Role:
We design innovative solutions for our clients, helping them build ever-stronger loyalty to their brands. As a Strategic Experience Designer, you will be responsible for moving the future of emotional loyalty forward through memorable employee and customer experiences. We are seeking a highly motivated and passionate individual to join our team.

A Day in The Life:
Partner with clients from various industries and countries to understand their needs and develop individualized solution blueprints. Build a strong, collaborative relationship with our clients, challenging and pushing them as appropriate. Partner with Account Directors to identify client business objectives and develop and recommend appropriate strategies. Operate in the white space, applying thought leadership and strategic thinking to client needs. Create solutions that meet our client's business needs across the disciplines of learning & development, customer experience, service design, culture change and change management. Develop Governance Models for clients to manage their initiatives on an ongoing basis. Apply human-centered design principles and neuroscience to the design and development of customer and employee experience solutions. Provide leadership and direction to colleagues working on the delivery of a client project, ensuring the client remains at the centre of all that we do. Collaborate with colleagues in the Communications, Incentives/Loyalty, Events, Research, Analytics, and Digital practices to design and execute holistic strategy and solutions. Work with Research and Analytics teams to develop KPI's, measurement baselines and qualitative and quantitative measurement strategies. Keep abreast of industry and sector trends. Provide mentorship to team members and colleagues.

Requirements:
7+ years of experience in designing and developing meaningful experiences for customers and employees alike. Located in Madrid, Spain or Cologne, Germany. Bachelor's degree in business, marketing, or a related field (master's degree preferred). Business fluent in Spanish and English is required, with an additional EU language, preferably Italian, French, or German. Passionate about working with clients, understanding their needs and developing solutions that exceed their expectations. Ability to travel as needed.



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