Travel Experience Specialist

hace 4 semanas


Madrid, Madrid, España Clubmed A tiempo completo

About Club Med

Established in 1950, Club Med is a pioneer in premium all-inclusive holidays. With a strong commitment to exceeding customer expectations, we deliver unforgettable experiences across our 80+ resorts worldwide.

Job Overview

As a Travel Experience Designer, you will be responsible for:

  • Assisting agents with bookings and contributing to sales objectives and customer satisfaction.
  • Developing sales by recruiting, building loyalty, and selling complementary services.
  • Identifying business opportunities and analyzing sales trends to propose new solutions.
  • Guaranteeing operational efficiency and customer satisfaction.

Main Responsibilities

1. Develop your sales activity:

  • Develop sales by recruiting, building loyalty, and selling complementary services.
  • Identify customer business opportunities and analyze sales trends.
  • Propose new solutions and correct inefficiencies.
  • Guarantee operational efficiency and customer satisfaction.

2. Be a key player in customer consideration:

  • Greet customers face-to-face and/or over the phone, adopting a premium posture.
  • Create personalized relationships and accompany customers throughout the sale.
  • Ensure customer follow-up and satisfaction.

Requirements

You have a bachelor's degree or equivalent and a minimum of 5 years' experience in the travel agency industry. You must be bilingual in Portuguese and Spanish, with a good knowledge of English and French. You are skilled in sales techniques and negotiation, persistent, proactive, curious, and enthusiastic. You enjoy working as part of a team and are digitally literate.



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