E-commerce Account Manager
hace 4 semanas
About the Role
Carts Guru, a leading all-in-one marketing automation software for e-merchants, is seeking a skilled Account Manager to join our dynamic team in Barcelona. As an Account Manager, you will be responsible for building and nurturing trust-based relationships with clients, providing valuable insights and recommendations, and ensuring our customers receive the highest level of service.
Your Responsibilities
- Collaborate closely with the Account Executive during the Free Trial to understand clients' needs and elaborate an adapted strategy.
- Build and nurture trust-based, one-to-one relationships with your clients.
- Provide valuable insights and recommendations to empower your customers.
- Offer training to make clients self-sufficient in utilizing our services.
- Onboard new accounts and activate existing accounts by pushing new features.
- Manage end-to-end relationships with clients, including support and service.
- Conduct regular reviews with clients to ensure their needs are met.
- Negotiate contracts, renewals, and promote Carts Guru in a competitive marketplace.
- Identify and develop new revenue generation opportunities with existing clients.
Requirements
- 3-4 years of minimum experience as an Account Manager, Key Account Manager, or Sales Account Manager in the tech industry, specifically in the French market.
- Native level of French is required (the job is 100% in this language), and professional proficiency in English. Spanish will be considered a plus.
- Hubspot experience is a must.
What We Offer
- Competitive compensation with achievable goals, including a base salary and bonus plan.
- Opportunity to work for an industry leader with international recognition.
- Hybrid work model with a prime office location in Barcelona (3 days at the office and 2 days working from home).
- Comprehensive medical care insurance with Adeslas complete (including dental coverage). In case you have family, we have a special discount for them too.
Recruitment Process
- Initial phone screening with our HR team to discuss your qualifications, experience, and alignment with Carts Guru's values.
- Comprehensive interview based on your profile.
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