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Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Minacs A tiempo completo
Unlock Your Potential as a Customer Service Representative in Fashion

Are you ready to take your career to the next level? We're a global technology and services leader that powers the brands of the future. Our team of game-changers is looking for a talented Customer Service Representative to join our Fashion industry team.

About the Role

As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers. Your primary responsibility will be to take incoming customer calls, emails, and other forms of communication, and resolve their issues in a timely and professional manner.

Key Responsibilities

  1. Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  2. Log call details onto our call management system and provide response and resolution within our Service Level Agreement (SLA).
  3. Maintain service and product knowledge and expertise associated with applications specific to individual customers.

What We Offer

We're committed to creating a diverse, inclusive, and authentic workplace for everyone. If you're looking for a challenging and rewarding role, we encourage you to apply. We offer a competitive salary, up to 1,200 euros gross/year in bonus, and a comprehensive benefits package, including full paid training and career development programs.

Requirements

  • Proficient or bilingual in English.
  • Good disposition to work in a customer service environment.
  • Customer care skills – ability to listen to and understand the customers' needs.
  • Ability to take ownership of, and progress calls to resolution or escalate calls to resolution.

Preferred Qualifications

  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.

We're an equal opportunity employer and welcome applications from diverse candidates. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."