Logistic Delivery Experience Manager With Spanish Expertise
hace 4 semanas
At Zooplus Services, we're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. As a key member of our Operations & Logistics team, you'll play a vital role in delivering exceptional customer experiences across Europe.
Key Responsibilities:
• Boost customer satisfaction through ongoing improvement of delivery quality and experience in the respective country.
• Improve the reliability of our delivery service, ensuring timely and efficient delivery of pet products to our customers.
• Coordinate rollouts of new services and procedures with our Delivery Service Providers (DSPs), scouting market innovation to drive superior and/or more cost-effective delivery solutions.
• Foster strong relationships with DSPs, serving as a focal point of contact for strategic communication and long-term cooperation.
• Monitor customer satisfaction development and set priorities and strategies per market, establishing a long-term country strategy and annual roadmap to achieve best-in-class customer satisfaction.
Requirements:
• Graduate degree or equivalent in a relevant discipline.
• Sound experience in logistics services, with a proven track record of managing projects and demonstrating high analytical competence and advanced IT skills, including MS Excel.
• Profound knowledge of the Spanish Last Mile market and logistics, with excellent written and verbal communication skills in Spanish and English.
• Problem-solving, self-driven, and result-oriented work style, with a willingness to travel and adapt to changing market conditions.
About Us:
Zooplus Services is Europe's leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. We're committed to creating a pet-first business, driven by our core values and a passion for delivering exceptional customer experiences.
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