Delivery Experience Manager

hace 2 semanas


Madrid, Madrid, España Engineeringuk A tiempo completo
Delivery Experience Manager

We are seeking a talented Delivery Experience Manager to join our team at Amazon. As a key member of our Customer Service organization, you will be responsible for analyzing processes and procedures to improve the delivery experience and its key metrics.

Your primary focus will be on building and driving innovative solutions to improve the delivery experience and performance metrics. You will also ensure communication bridges are initiated and upheld between transportation teams, carriers, and customer service.

Key responsibilities include:

  • Completing analysis of processes and procedures to improve the delivery experience and its key metrics
  • Building and driving innovative solutions to improve the delivery experience and performance metrics
  • Ensuring communication bridges are initiated and upheld between transportation teams, carriers, and customer service

Requirements:

  • Spanish and English are mandatory
  • Bachelor's degree in Management, Business Administration, or a related area
  • Strong analytical skills and ability to dive deep through multiple sources of data to provide clear reporting of issues, root causes, and how they affect customers
  • Flexibility to deal with ambiguity and respond quickly to changes and re-prioritize in the face of emerging issues while driving problem-solving
  • Excel/SQL advanced level


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