Logistics Delivery Experience Manager
hace 4 semanas
At Zooplus Services, we're on a mission to create joy for pets and their parents. As a key member of our Operations & Logistics team, you'll play a crucial role in delivering exceptional customer experiences across Europe.
Key Responsibilities:
Develop and implement strategies to improve delivery quality and customer satisfaction in your market.
Collaborate with our Sales, Marketing, and Customer Care teams to drive customer-centric initiatives.
Work closely with our Delivery Service Providers to ensure seamless logistics operations.
Analyze customer feedback and market trends to inform your decision-making.
Requirements:
Graduate degree or equivalent in a relevant field.
Proven experience in logistics services, with a focus on customer satisfaction.
Strong analytical skills and advanced IT knowledge, including MS Excel.
Excellent communication skills in Spanish and English.
Ability to travel and work in a fast-paced environment.
What We Offer:
A dynamic and supportive team environment.
Opportunities for professional growth and development.
A competitive salary and benefits package.
Join our team:
As a Delivery Experience Manager, you'll have the opportunity to make a real impact on our customers' lives. If you're passionate about logistics, customer satisfaction, and teamwork, we'd love to hear from you.
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