Program Manager, Delivery Experience Transportation
hace 2 semanas
Customer Service Program Manager
We are seeking a talented Program Manager to join our Amazon Customer Service team in Madrid. As a Delivery Experience Transportation Program Manager, you will be responsible for analyzing processes and procedures to improve the delivery experience and its key metrics.
Key responsibilities include:
- Completing analysis of processes and procedures to identify areas for improvement
- Building and driving innovative solutions to improve the delivery experience and performance metrics
- Ensuring communication bridges are initiated and upheld between transportation teams, carriers, and customer service
The successful candidate will have a strong analytical mindset, excellent written and verbal communication skills, and experience in program or project management. Additionally, they will have experience working cross-functionally with tech and non-tech teams, defining and implementing process improvement initiatives using data and metrics, and experience in stakeholder management.
As a member of our team, you will be responsible for driving end-to-end delivery and communicating results to senior leadership. You will also be responsible for leading process improvements, building processes, and managing complex projects with often conflicting requirements.
We are an equal opportunities employer and believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build.
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Delivery Experience Transportation Program Manager
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoAmazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analyzing the processes and understanding areas for improvement. This role can be based in Madrid, and at Amazon, we're...
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Madrid, Madrid, España Mygwork A tiempo completoAmazon Store Customer Service is seeking a Delivery Experience Transportation Program Manager to help us improve our delivery processes.The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.This role can be based in Madrid.At Amazon, we're working to be the most customer-centric company on earth....
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Program Manager, Delivery Experience
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Delivery Experience Program Manager
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Madrid, Madrid, España Mygwork A tiempo completoDelivery Experience Program ManagerAmazon Store Customer Service is seeking a talented Program Manager to help us improve our delivery processes. As the Voice of Delivery Experience, you will analyze processes and identify areas for improvement.This role can be based in Madrid and is part of Amazon's Customer Service team, which is at the heart of what we...
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Delivery Experience Program Manager
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoDelivery Experience Program ManagerAmazon Store Customer Service is seeking a talented Program Manager to help us improve our delivery processes. As the Voice of Delivery Experience, you will analyze processes and identify areas for improvement.This role can be based in Madrid and is part of Amazon's Customer Service team, which is at the heart of what we...
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Program Manager, Delivery Experience
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Madrid, Madrid, España Engineeringuk A tiempo completoAbout the RoleWe are seeking a highly skilled Program Manager to join our team in Madrid. As a Delivery Experience Program Manager, you will be responsible for analyzing processes and procedures to improve the delivery experience and its key metrics.Key Responsibilities:Completing analysis of processes and procedures to improve the delivery experience and...
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Program Manager, Delivery Experience
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Madrid, Madrid, España Engineeringuk A tiempo completoAbout the RoleWe are seeking a highly skilled Program Manager to join our team in Madrid. As a Delivery Experience Program Manager, you will be responsible for analyzing processes and procedures to improve the delivery experience and its key metrics.Key Responsibilities:Completing analysis of processes and procedures to improve the delivery experience and...
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Delivery Experience Program Manager
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Transportation Program Manager
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Delivery Experience Manager
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