Senior Program Manager for Delivery Service Partners Experience

hace 4 semanas

Madrid, Madrid, España Amazon A tiempo completo

At Amazon, we strive to be the most customer-centric company on earth. One customer experience we aim to elevate is how we fulfill and deliver orders. Our goal is to exceed customer expectations by ensuring timely, accurate, and cost-effective delivery of orders, regardless of size. To achieve this, we continuously innovate and introduce pioneering products and services in the last mile delivery space. We're seeking a Program Manager to oversee the Delivery Service Partner (DSP) Experience across the European Union.

This role will initially involve working as an individual contributor, with opportunities for growth as our organization expands. The ideal candidate will be responsible for gathering and consolidating information from primary points of contact with Amazon's last-mile logistics partners in all EU countries. Their primary focus will be to ensure a comprehensive understanding of the DSP Experience throughout the region.

The successful candidate will lead the development and implementation of a program strategy tailored to the unique needs and challenges of DSPs in each EU country. This includes collecting feedback, analyzing performance data, and identifying opportunities for process improvements and operational efficiencies at a granular, country-specific level from primary DSP contacts. Additionally, they will oversee the consolidation of programmatic updates, initiatives, and project execution details from these contacts, ensuring effective management of resources, timelines, and budgets.

As we grow, there will be opportunities for this individual to expand their responsibilities and potentially build a team to support the DSP Experience program across the EU. Continuous performance monitoring, data-driven optimization, and effective communication with internal stakeholders and senior leadership across the EU will be crucial, leveraging the information gathered from primary DSP points of contact.

This role presents a promising path for career advancement within our expanding organization.

BASIC QUALIFICATIONS

  • Bachelor's degree
  • Experience in program management leading large projects with multiple stakeholders

PREFERRED QUALIFICATIONS

  • MBA or Master's degree
  • Program Management expertise including ability to organize tasks, prioritize competing demands, find solutions, and follow through to successful implementation
  • Change Management experience is a big plus
  • Project Management certification (PMP or equivalent)
  • Comfort with ambiguity and an ability to work independently with a high degree of autonomy

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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