Customer Support Specialist in Andalusian Paradise

hace 2 semanas


Benalmádena, Málaga, España Cross Border Talents A tiempo completo

Discover the perfect blend of career growth and lifestyle enhancement as a Customer Support Specialist in Benalmádena, Spain. This stunning coastal town offers an unparalleled Mediterranean lifestyle, rich culture, and breathtaking natural beauty.

Company Overview

Cross Border Talents is a dynamic organization dedicated to delivering top-tier customer support solutions. Our team is passionate about providing exceptional service experiences that leave a lasting impression.

Estimated Salary: €35,000 - €45,000 per annum (dependent on experience)

As a Customer Support Specialist with Cross Border Talents, you will be responsible for assisting Norwegian-speaking customers via phone and email, handling inquiries and resolving issues efficiently. Your excellent communication and problem-solving skills will enable you to address customer concerns quickly, ensuring satisfaction and maintaining high service standards.

Key Responsibilities:
  • First Point of Contact: Provide timely assistance to Norwegian-speaking customers via phone and email.
  • Resolve Issues Efficiently: Address customer concerns quickly, ensuring satisfaction and maintaining high service standards.
  • Problem-Solving: Utilize your excellent communication and problem-solving skills to resolve complaints and escalate complex issues when necessary.
  • Customer Advocacy: Ensure every customer interaction results in positive outcomes.
Requirements:
  • Fluency in Norwegian (both oral and written) and a good command of English (minimum B2 level).
  • Customer Service Experience: Previous experience in customer support or service is highly valued.
  • Banking/Finance Knowledge: Experience from the banking or credit sector in the Nordics is highly valued.
  • Calm Under Pressure: Be resourceful, resilient, and able to maintain composure in challenging situations.
  • Tech-Savvy: Be a fast learner who adapts quickly to new systems and tools.
  • Integrity Matters: A clean credit record is essential, as you will handle sensitive financial data.
Benefits:
  • Competitive Salary based on experience, with a raise after the 7th month.
  • Work-Life Balance: Monday-Thursday from 08:00 to 16:00, Friday from 09:00 to 16:00, leaving plenty of time to explore the coast.
  • Generous Time Off: Enjoy 23 days of paid annual leave to relax and recharge.
  • Growth Opportunities: Gain invaluable experience with guidance and tools to help you reach your full potential.
About You:

We are looking for a motivated and detail-oriented individual who shares our passion for delivering exceptional customer experiences. If you have a strong work ethic, excellent communication skills, and a commitment to continuous learning, we encourage you to apply for this exciting opportunity.



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