Process Manager
hace 1 mes
About the Role:
The IT BTS Sales & TM Process Expert Manager is a key liaison between Business and Development teams, responsible for implementing approved process changes. This role requires a deep understanding of the process, its functionalities, and the markets using it.
Key Responsibilities:
Process Ownership:
Be the master of the process, knowing all its functionalities and market requirements. Continuously improve the process aligned with the changing business environment. Keep updated all documentation in the GRM SharePoint. Review all Functional Designs related to the module owned, ensuring they meet market requirements without impacting global application functionality, other markets' needs, and performance. Facilitate training sessions of the module owned, either internal or to markets, to consolidate market knowledge. Keep updated the training material. Elaborate KPIs of usage of the GRM module owned.
Change Management:
Continuously improve the BTS Trade Marketing Change Management Process and ensure full compliance with OCM. Guarantee all CGHs have a meaningful business benefit, providing quantitative impact of the development requested. Be concerned that change management is an ongoing process and keep moving the CHGs as soon as they arrive. Ensure the market has informed an accurate business description, a benefit, and priority. Inform all information needed that must be provided by BTS, avoiding returns from other teams. Be cost-efficient.
Project Management:
Define a plan and manage projects under responsibility in their different phases and areas (Assessment, Planning, Implementation, and Control, Communications, Closure).
Business Relationship Management:
Be the point of contact for issues escalation from markets and establish action plans when required, ensuring their implementation. Know the market, functionalities implemented, and current and future projects. Take the initiative of proposing new initiatives or changes in trade marketing processes. Review CHGs created by the market, ensuring all information needed is provided, request priorities based on business criticality. Drive demos or workshops to reinforce tool knowledge and show tool changes and enhancements to markets. Communicate and advise markets about global tasks plans that might affect normal use of the application.
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