Process Expert Manager

hace 3 semanas


Zaragoza, Zaragoza, España Mygwork A tiempo completo

Job Opportunity: Process Expert Manager

At JTI, we're on a mission to celebrate differences and make everyone feel at home. As a Process Expert Manager, you'll be part of a diverse team of 46,000 people from around the world who are building their unique success stories.

We're proud to be an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. Our employees truly belong and feel happy working with us – 83% of them do

To make a difference with us, you'll need to bring your human best. As a Process Expert Manager, your key responsibilities will include:

  • Ownership of the GRM process, ensuring you know all its functionalities and markets
  • Continuous improvement aligned with the changing business environment
  • Reviewing all Functional Designs related to the module owned, ensuring they meet market requirements without impacting global application functionality
  • Facilitating training sessions on the module owned, either internally or for markets, to consolidate market knowledge
  • Keeping updated training material and elaborating KPIs of usage of the GRM module owned
  • Change management, including ensuring full compliance with OCM and guaranteeing all CGHs have a meaningful business benefit
  • Project management, defining plans and managing projects under your responsibility in different phases and areas
  • Business relationship management, being the point of contact for issues escalation from markets and establishing action plans when required

You'll also take the initiative of proposing new initiatives or changes in trade marketing processes and review CHGs created by the market, ensuring all information is provided and priorities are based on business criticality.

We're looking for someone who is strategic, proactive, and has excellent communication skills. If you're passionate about process management and want to make a difference with us, we'd love to hear from you.


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